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Improve the way you support your customers
15 years ago, your customers wouldn’t write or call to seek support; it was too much of an effort. But now? There is Twitter, Facebook, email, phone and more. With the rise of new channels in customer support, businesses are struggling to keep up.
In order to provide effective customer support, businesses need to identify channels that are optimal for their business By doing so, they can ensure they are present where their customers are.
However, the buck doesn’t stop there. Businesses should not only provide support across channels but should also be able to deliver a unified support experience. In order to do that, customer support agents need context. Something that you can achieve with Omnichannel support.
Using Your SWOT Analysis to Drive Your Market Research
Around 97% of sales calls end up going to voicemail. This is discouraging as it leaves you with only a 3% window of opportunity to have a meaningful conversation with prospects. Does this give you nothing to work with? Well, the reality is brighter than you think. Voicemails open the doors to a new path and deliver results. With a bit of research, and working with our most experienced account executives, we have put together the ultimate guide to sales voicemails.
The new season is a great reason to make and keep resolutions. Whether it’s eating well or cleaning out the garage, here are some tips for making and keeping resolutions.
There are so many good reasons to communicate with site visitors. Tell them about sales and new products or update them with tips and information.
Write about something you know. If you don’t know much about a specific topic that will interest your readers, invite an expert to write about it.
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